What is the current turn around time for Custom Orders?
Custom Orders are currently at an approximate 3 week turnaround, due to Christmas approaching. Custom Order enquiries will not be added to the order waiting list until they have been paid in full. The three week turnaround time starts from when payment is made.
Can you cut on the resin part of the boards?
No. Please do not cut on the resin area of the board. This will damage the resin. All resin on the Bonny Bombons’ serving/cheese boards is purely decorative. There is always ample room left for serving your treats or cutting.
How do I care for my Bonny Bombons serving ware/cheese board?
To clean, please wipe with a damp cloth. If you wish to oil your board, you can do so, as you would any other wooden chopping board. These boards are not dishwasher safe, nor should they be left submerged in water. Please do not place any hot foods/items directly on the resin, with the exception of coasters, which have been created with a heat resistance resin, made to withstand the temperature of your hot beverage.
How long will it take to receive my order/how will my order be sent?
Please note: Due to the current climate, postage timeframes may take longer than usual. Unfortunately this is out of Bonny Bombons’ hands. Some parcels are seeing no delays at all while others are seeing delays of as long as 3 weeks compared to normal postage timeframes. Please see Australia Post website for more information on the effects of COVID-19.
All ready to go/pre made items are sent within 3 business days. Please note that purchasing an express post upgrade does not speed up the order processing/packing time, only the postage time. All items are sent as regular parcel post (either via Australia Post, or courier, at Bonny Bombons’ discretion). There is a flat rate postage charge of $10 per order. You can choose to upgrade to express post – all items are shipped from Melbourne (within the express delivery network), it is the customer’s responsibility to check whether they are also in the express delivery network. Tracking information will be communicated once your order has shipped. Once an order has left Bonny Bombons’, I cannot be held responsible for the time taken until you receive your order. Generally orders in Victoria are received within 2 business days, other states can take longer. Please note that during the lead up to Christmas, post delays are common, so please take this into consideration when purchasing.
–You can choose to add a signature on delivery to your order for an extra $2.95–
What are the Bonny Bombons’ earrings made from?
All Bonny Bombons’ earrings, necklaces and rings are made using stainless steel findings which is generally a friendlier option for sensitive ears.
Can I return my order?
There are no returns/refunds accepted on any Custom Made Order. Bonny Bombons does not allow returns due to change of mind, however, in the rare case of a product being faulty/damaged, please get in touch with Bonny Bombons to discuss.
Please note that photos for custom items are indicative only. No two pieces will ever be identical, so if you would like a previously made board re-made, there will be some variation to the finished product, due to the natural flow of resin. Every effort has been made to have accurate colour representation. Due to the difference in screen/device settings, colours may be slightly different to what you see on your screen.